Retail Customer Experience Lead

The TJX Companies, Inc.; Meridian (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Paid parental leave

Scholarship program

Job summary

The TJX Companies, Inc. seeks a front-of-store leadership role at Marshalls in Meridian, ID. You will supervise Associates, promote a superior customer experience, and model service excellence while ensuring store standards and loyalty program promotions.

You will train teammates, coordinate breaks, and respond to store needs with a focus on teamwork, safety, and policy adherence, including nights and weekends as required.

Qualifications

• Strong understanding of merchandising techniques.
• Able to multi-task across front-of-store operations.
• Excellent communication and organizational skills.
• Team-oriented with ability to train others.

Responsibilities

• Creates a positive customer experience at the front of store.
• Leads associates, oversees POS coverage and breaks.
• Trains and coaches associates on customer service and loyalty programs.
• Ensures compliance with labor laws and store policies.
• Addresses customer concerns promptly and maintains store cleanliness.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team player

Training others

Flexible schedule

Leadership experience

Job description

The TJX Companies, Inc. seeks a front-of-store leadership role at Marshalls in Meridian, ID. You will supervise Associates, promote a superior customer experience, and model service excellence while ensuring store standards and loyalty program promotions.

You will train teammates, coordinate breaks, and respond to store needs with a focus on teamwork, safety, and policy adherence, including nights and weekends as required.