Customer Experience Lead – Retail Front End

The TJX Companies, Inc.; Jacksonville (FL); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Associate discount

401(k) contributions

Health, dental and vision benefits

Paid holidays

Job summary

Marshalls, a division of The TJX Companies, is hiring at our Jacksonville location. You will lead a front-of-store team to deliver an excellent customer experience, promote loyalty programs, and maintain store standards.

Flexible hours include nights and weekends, with strong merchandising and service expectations. You will train Associates, assign registers, manage breaks, and address customer concerns while upholding safety and labor policies.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Communication

Multitasking

Training others

Job description

Marshalls, a division of The TJX Companies, is hiring at our Jacksonville location. You will lead a front-of-store team to deliver an excellent customer experience, promote loyalty programs, and maintain store standards.

Flexible hours include nights and weekends, with strong merchandising and service expectations. You will train Associates, assign registers, manage breaks, and address customer concerns while upholding safety and labor policies.