Retail Customer Experience Lead

The TJX Companies, Inc.; Lancaster (Lancaster County); In loco; USD 20.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Associate discount

Descrizione del lavoro

The TJX Companies, Inc. in Lancaster, PA, is seeking a Front End Leader to oversee store operations, mentor Associates, and deliver exceptional customer experiences. You will manage registers, promote loyalty programs, and ensure safety and compliance while supporting management on training initiatives.

Ideal candidates have 1 year of retail and at least 6 months of leadership experience, strong communication skills, and the ability to multi-task in a fast-paced team environment.

Competenze

• 1 year retail and 6 months of leadership experience.

Mansioni

• Oversees a team of Associates at front of store to ensure prompt, courteous customer service and promotion of loyalty programs.
• Trains and mentors Associates on front-end principles and personalized customer interactions.
• Assigns registers, coordinates breaks, and ensures POS coverage as needed.
• Addresses customer concerns promptly to maintain a positive experience.
• Promotes compliance with labor laws, policies, and procedures.
• Supports training needs with management to increase effectiveness.

Conoscenze

Strong communication

Organizational skills

Team player

Leadership experience

Retail experience

Multi-tasking

Descrizione del lavoro

The TJX Companies, Inc. in Lancaster, PA, is seeking a Front End Leader to oversee store operations, mentor Associates, and deliver exceptional customer experiences. You will manage registers, promote loyalty programs, and ensure safety and compliance while supporting management on training initiatives.

Ideal candidates have 1 year of retail and at least 6 months of leadership experience, strong communication skills, and the ability to multi-task in a fast-paced team environment.