Retail Customer Experience Lead

The TJX Companies, Inc.; Greensburg (Westmoreland County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

cell phone discounts

pet & legal insurance

Job summary

Marshalls at USA Marshalls Store 0758 Greensburg PA is seeking a front-end leader to promote an excellent customer experience and oversee Associates in a busy store environment.

You will model strong customer service, train teammates, and support POS coverage while maintaining a clean, organized store and upholding safety standards. This role requires flexibility, teamwork, and the ability to mentor others.

Qualifications

• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Job description

Marshalls at USA Marshalls Store 0758 Greensburg PA is seeking a front-end leader to promote an excellent customer experience and oversee Associates in a busy store environment.

You will model strong customer service, train teammates, and support POS coverage while maintaining a clean, organized store and upholding safety standards. This role requires flexibility, teamwork, and the ability to mentor others.