Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Salisbury (NC); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision coverage

HSA

Life insurance

Paid holidays/vacation/sick

Credit union

Referral bonuses

Job summary

Marshalls in Salisbury, USA, is seeking a storefront leader to promote an excellent customer experience and supervise Associates on front-end operations. You will train staff, manage register coverage, and support loyalty programs while maintaining store standards.

Ideal candidates have retail and leadership experience, strong merchandising knowledge, and the ability to multitask and communicate effectively with the team. This role offers a flexible schedule and benefits.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Promote an excellent customer experience at front of store.
• Lead by example and engage with customers to maintain loyalty programs.
• Train and mentor Associates on front end principles.
• Assign registers, support and coordinate breaks for all Associates.
• Address customer concerns promptly and maintain a clean, organized store.
• Ensure Associates execute tasks per store plan and communicate priorities.
• Promote credit and loyalty programs and participate in shrink reduction goals.
• Promote safety awareness and maintain a safe environment.

Skills

Retail leadership

Customer service

Merchandising techniques

Multi-tasking

Communication skills

Team training

Job description

Marshalls in Salisbury, USA, is seeking a storefront leader to promote an excellent customer experience and supervise Associates on front-end operations. You will train staff, manage register coverage, and support loyalty programs while maintaining store standards.

Ideal candidates have retail and leadership experience, strong merchandising knowledge, and the ability to multitask and communicate effectively with the team. This role offers a flexible schedule and benefits.