Customer Experience Lead - Front End

The TJX Companies, Inc.; North Charleston (SC); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

Job summary

Marshalls at USA Marshalls Store 1629 North Charleston SC seeks a store associate leader who delivers excellent customer service and promotes loyalty programs. You will supervise front-end operations, train Associates, and ensure a clean, organized store while upholding store policies.

The role requires flexibility including nights and weekends, merchandising knowledge, and strong communication. Relevant leadership and retail experience help you thrive in a fast-paced environment.

Qualifications

• 1 year retail experience.
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• job_responsibilities_description:[
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Customer service

Merchandising

Communication

Teamwork

Training others

Flexible schedule

Job description

Marshalls at USA Marshalls Store 1629 North Charleston SC seeks a store associate leader who delivers excellent customer service and promotes loyalty programs. You will supervise front-end operations, train Associates, and ensure a clean, organized store while upholding store policies.

The role requires flexibility including nights and weekends, merchandising knowledge, and strong communication. Relevant leadership and retail experience help you thrive in a fast-paced environment.