Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Charlotte (NC); On-site; CAD 27,000 - 30,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care FSA

Paid holidays/vacation/sick

Job summary

Marshalls in USA is seeking a Customer Experience Leader to supervise front-end Associates and promote loyalty programs. The role requires coaching others, effective communication, and ensuring a clean, efficient store environment.

Applicants should have at least 1 year of retail experience and 6 months in a leadership position, with flexibility for nights and weekends. A strong merchandising understanding and teamwork are essential.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Ability to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Promotes credit and loyalty programs; supports shrink reduction goals and safety initiatives.

Skills

Communication skills

Organizational skills

Teamwork

Job description

Marshalls in USA is seeking a Customer Experience Leader to supervise front-end Associates and promote loyalty programs. The role requires coaching others, effective communication, and ensuring a clean, efficient store environment.

Applicants should have at least 1 year of retail experience and 6 months in a leadership position, with flexibility for nights and weekends. A strong merchandising understanding and teamwork are essential.