Customer Experience Lead & Front-End Training Coach

The TJX Companies, Inc.; Waukegan (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Paid holidays/vacation/sick

Job summary

Marshalls in USA Marshalls Store 1150 Waukegan IL is seeking a frontline leader to supervise Associates, promote a premier customer experience, and support loyalty programs. You will train teams, manage front-end operations, and maintain a safe, inviting store environment.

Flexible schedule including nights and weekends; prior retail leadership and strong communication are expected. Competitive pay with comprehensive benefits is provided by TJX.

Qualifications

• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Merchandising

Customer service

Training others

Communication

Job description

Marshalls in USA Marshalls Store 1150 Waukegan IL is seeking a frontline leader to supervise Associates, promote a premier customer experience, and support loyalty programs. You will train teams, manage front-end operations, and maintain a safe, inviting store environment.

Flexible schedule including nights and weekends; prior retail leadership and strong communication are expected. Competitive pay with comprehensive benefits is provided by TJX.