Customer Experience Lead, Front End & Loyalty

The TJX Companies, Inc.; Parsippany-Troy Hills (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Job summary

Marshalls at Parsippany, NJ is seeking a front-of-store leader to promote an exceptional customer experience and mentor Associates. You will train staff, manage registers, and coordinate breaks while maintaining a clean, organized store.

Strong communication and teamwork are essential as you support loyalty programs and ensure store goals are met. The role requires flexibility, including nights and weekends, along with merchandising knowledge and the ability to multi-task in a fast-paced retail

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Available to work flexible schedule, including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Promotes credit and loyalty programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising

Multitasking

Communication

Organizational skills

Flexibility

Team player

Training others

Leadership experience

Job description

Marshalls at Parsippany, NJ is seeking a front-of-store leader to promote an exceptional customer experience and mentor Associates. You will train staff, manage registers, and coordinate breaks while maintaining a clean, organized store.

Strong communication and teamwork are essential as you support loyalty programs and ensure store goals are met. The role requires flexibility, including nights and weekends, along with merchandising knowledge and the ability to multi-task in a fast-paced retail