Customer Experience Lead (Retail Front End)

The TJX Companies, Inc.; East Providence (RI); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision benefits

Paid holidays/vacation/sick

Job summary

Marshalls is seeking a frontline supervisory role to promote an excellent customer experience and lead a team of Associates at the front of the store. You will ensure courteous service, staff coverage, and adherence to store protocols while promoting loyalty programs and a positive work environment.

You will train and coach team members, manage POS coverage, and address customer concerns promptly. The role requires strong merchandising knowledge, multi-tasking ability, and leadership skills in a

Qualifications

• 1 year retail experience and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking in a fast paced environment
• Able to train others and lead by example

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity
• Takes active role in mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly to ensure a positive customer experience
• Ensures Associates execute tasks according to store plan and priorities
• Communicates with management and Associates on priorities and progress updates
• Provides recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws and company policies
• Promotes credit and loyalty programs
• Supports shrink reduction goals and programs
• Promotes safety and maintains a safe environment
• Other duties as assigned

Skills

Merchandising

Communication

Multi-tasking

Training others

Leadership

Job description

Marshalls is seeking a frontline supervisory role to promote an excellent customer experience and lead a team of Associates at the front of the store. You will ensure courteous service, staff coverage, and adherence to store protocols while promoting loyalty programs and a positive work environment.

You will train and coach team members, manage POS coverage, and address customer concerns promptly. The role requires strong merchandising knowledge, multi-tasking ability, and leadership skills in a