Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Murfreesboro (TN); On-site; USD 41,548,000 - 42,981,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Employee assistance program

Job summary

Marshalls at USA Marshalls Store Murfreesboro is seeking a capable leader to oversee front-end associates and promote an excellent customer experience. You will train staff, coordinate registers, and address customer concerns while ensuring store standards and loyalty programs are executed.

The role requires strong communication, multitasking, and teamwork in a fast-paced retail setting. Available to work flexible hours, including nights and weekends; starting pay ranges between $14.50 and

Qualifications

• Strong communication and organizational skills with attention to detail.
• Ability to train others and mentor associates on front-end principles.
• Capable of multi-tasking and prioritizing tasks in a fast-paced store environment.

Responsibilities

• Promote an excellent customer experience and lead by example on front-end operations.
• Train and mentor associates, coordinate POS coverage, and breaks.
• Address customer concerns promptly and maintain store standards.
• Support loyalty programs, safety, and labor law compliance.
• Collaborate with management on training needs and performance feedback.

Skills

Customer service

Leadership

Merchandising

Communication

Multi-tasking

Job description

Marshalls at USA Marshalls Store Murfreesboro is seeking a capable leader to oversee front-end associates and promote an excellent customer experience. You will train staff, coordinate registers, and address customer concerns while ensuring store standards and loyalty programs are executed.

The role requires strong communication, multitasking, and teamwork in a fast-paced retail setting. Available to work flexible hours, including nights and weekends; starting pay ranges between $14.50 and