Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Union (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Credit union

Referral bonuses

Medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a front-end leader to oversee a team at our Union, NJ location, ensuring exceptional customer service and efficient store operations.

You will model outstanding service, train staff, and promote loyalty programs while maintaining a clean, organized store environment. Responsibilities include guiding Associates, managing POS coverage, addressing customer concerns promptly, and collaborating with management on priorities.

Qualifications

• Strong merchandising techniques
• Ability to multi-task and adapt to a fast-paced environment
• Excellent communication and organizational skills
• Ability to train and mentor Associates on front-end principles
• Willingness to work flexible hours including nights and weekends
• 1 year of retail experience and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising

Multi-tasking

Communication

Organization

Training

Job description

The TJX Companies, Inc. is seeking a front-end leader to oversee a team at our Union, NJ location, ensuring exceptional customer service and efficient store operations.

You will model outstanding service, train staff, and promote loyalty programs while maintaining a clean, organized store environment. Responsibilities include guiding Associates, managing POS coverage, addressing customer concerns promptly, and collaborating with management on priorities.