Customer Experience Leader & Coach

JCPenney; Orlando (FL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Benefits package including medical/dan

Associate discount

401(k) with company match

Paid holidays

Job summary

JCPenney in Orlando is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, delivering training initiatives, and refining checkout strategies. You will model exceptional customer service and oversee staffing, schedules, and performance standards to ensure a seamless shopping experience.

The role emphasizes leadership, accountability, and the ability to manage the end-to-end guest experience, including cash handling and service excellence

Qualifications

• Experience leading in a retail store with a focus on customer service.
• Ability to coach associates and train on checkout processes.
• Proven track record of scheduling and optimizing store resources.

Responsibilities

• Lead customer service activities and model outstanding service.
• Train, mentor and coach cashier associates on checkout procedures.
• Shift resources to checkouts during peak periods to reduce wait times.
• Coordinate interviews, orientations and ongoing associate training.
• Support safety, shrink reduction and achievement of performance standards.

Skills

Customer service

Leadership

Coaching

Staff scheduling

Cashier training

Job description

JCPenney in Orlando is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading and coaching associates, delivering training initiatives, and refining checkout strategies. You will model exceptional customer service and oversee staffing, schedules, and performance standards to ensure a seamless shopping experience.

The role emphasizes leadership, accountability, and the ability to manage the end-to-end guest experience, including cash handling and service excellence