Customer Experience Leader I — Elevate Service & Sales

JCPenney; Whitehall (Lehigh County); On-site; USD 26,174 - 32,718; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Associate discounts

Job summary

JCPenney in Whitehall, PA is seeking a Customer Experience Supervisor I to lead and engage associates in delivering outstanding customer service while driving profitable sales growth. The role involves coaching, mentoring, and managing checkouts effectively.

The ideal candidate will be an experienced leader with solid skills in customer engagement and sales strategies. This position offers a competitive hourly wage, making it an excellent opportunity to advance your career in retail.

Qualifications

• Strong experience in customer service and sales management.
• Ability to coach and train staff on effective sales techniques.
• Proficient in managing resources based on store traffic.

Responsibilities

• Drive profitable sales growth through effective leadership.
• Coach associates on customer service and checkout processes.
• Manage line and checkout standards to reduce wait times.

Skills

Customer Service

Leadership

Critical Thinking

Job description

JCPenney in Whitehall, PA is seeking a Customer Experience Supervisor I to lead and engage associates in delivering outstanding customer service while driving profitable sales growth. The role involves coaching, mentoring, and managing checkouts effectively.

The ideal candidate will be an experienced leader with solid skills in customer engagement and sales strategies. This position offers a competitive hourly wage, making it an excellent opportunity to advance your career in retail.