Retail Customer Experience Lead

JCPenney; Houston (TX); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Paid vacation/holidays

Job summary

JCPenney in Houston is hiring a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, delivering training initiatives, and shaping checkout experience strategies.

You will schedule staff, monitor cashier performance, and implement company standards while maintaining a focus on customer satisfaction and operational efficiency.

Qualifications

• Experience leading retail teams in a fast-paced environment.
• Strong coaching and mentoring skills for customer service.
• Proven ability to implement training and development initiatives.

Responsibilities

• Direct customer service and sales activities, modeling exceptional service and guiding team toward goals.
• Coach cashier staff on checkout procedures and ensure adherence to checkout processes.
• Shift resources to manage store traffic and reduce wait times using POS and mobile checkouts.
• Oversee hiring processes, onboarding, training, and compliance with company programs.
• Ensure performance standards including iCAP, sales, service, productivity, and attendance.

Job description

JCPenney in Houston is hiring a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, delivering training initiatives, and shaping checkout experience strategies.

You will schedule staff, monitor cashier performance, and implement company standards while maintaining a focus on customer satisfaction and operational efficiency.