Customer Experience Lead — Checkout & Coaching

JCPenney; Mansfield (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Mansfield, OH is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering checkout experience strategies. You will train and mentor cashiers, optimize scheduling, manage the Manager on Duty program, and ensure service excellence across the store.

You will implement company training initiatives and collaborate with leadership to maintain high standards of customer engagement and operational

Qualifications

• Growth mindset and initiative to implement improvements.
• Strong problem-solving and decision-making capabilities.
• Proven leadership and team development.
• Accountability for performance and customer outcomes.
• Drive for continuous improvement and measurable results.

Responsibilities

• Direct customer service and sales activities, model outstanding service.
• Coach and train cashier teams on checkout procedures and POS use.
• Manage staffing at checkouts and optimize resource allocation.
• Oversee interview processes, onboarding and ongoing associate training.
• Support shrink and safety initiatives while meeting performance standards.

Skills

Growth Mindset

Critical Thinking

Leadership

Accountability

Results Driven

Job description

JCPenney in Mansfield, OH is seeking a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering checkout experience strategies. You will train and mentor cashiers, optimize scheduling, manage the Manager on Duty program, and ensure service excellence across the store.

You will implement company training initiatives and collaborate with leadership to maintain high standards of customer engagement and operational