Customer Service Specialist — Growth & Flexible Hours

Ashley Furniture Industries, LLC; Burbank (CA); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Employee Discount

Life/Disability Insurance

Flex Spending Account

401(k)

Paid Time off

Job summary

Ashley Furniture Industries, LLC in California is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service at the store front desk and assisting with sales orders and office tasks.

The role emphasizes teamwork, accurate cash handling, account management, and compliance, with benefits including health coverage, 401(k), paid time off, and employee discounts.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service or office experience preferred.
• Legally authorized to work in the US.
• Comfort with weekend/holiday shifts.
• Proficient with Microsoft Office.

Responsibilities

• Greet customers and deliver friendly, professional service.
• Process sales orders and ensure proper documentation.
• Manage customer accounts and credit applications.
• Handle cash and reconcile transactions under supervision.
• Resolve customer inquiries and escalate as needed.
• Support audits, inventory, and paperwork accuracy.
• Maintain records and prepare routine reports.
• Collaborate with store team for smooth operations.
• Utilize POS, retail software, and MS Office.
• Perform any additional tasks as assigned.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ashley Furniture Industries, LLC in California is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service at the store front desk and assisting with sales orders and office tasks.

The role emphasizes teamwork, accurate cash handling, account management, and compliance, with benefits including health coverage, 401(k), paid time off, and employee discounts.