Retail Experience Captain: Lead & Delight Customers

Macy's; Milford (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Tuition reimbursement

Job summary

Macy's in Milford, CT is seeking a Selling and Support Captain to drive customer satisfaction, merchandising excellence, and brand loyalty. You will lead and mentor colleagues, promote omni-channel initiatives, and represent Macy's with professionalism and energy.

Full-time roles typically require 30+ hours weekly; advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Join a dynamic team committed to service and growth.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Fulfill customer orders, merchandising, or supervising selling floor to deliver excellent service.
• Lead colleagues in completing assigned tasks.
• Provide fast feedback to improve every customer experience.
• Maintain high level of customer service through problem-solving.
• Promote Macy's mobile app to enhance in-store experience.
• Coordinate with People Leaders on total store activities.
• Lead and participate in adherence to merchandise standards.
• Educate colleagues on POS technology and RF equipment.

Skills

Customer service

Merchandising

Brand loyalty

Promotional selling

Communication

Education

High school diploma

Tools

POS system

Handheld devices

Job description

Macy's in Milford, CT is seeking a Selling and Support Captain to drive customer satisfaction, merchandising excellence, and brand loyalty. You will lead and mentor colleagues, promote omni-channel initiatives, and represent Macy's with professionalism and energy.

Full-time roles typically require 30+ hours weekly; advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Join a dynamic team committed to service and growth.