Sales & Service Captain — Customer Experience Leader

Macy's; Fairview Heights (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Merchandise discounts

Annual merit review

Tuition reimbursement

Employee Assistance Program

Job summary

Macy's in Fairview Heights, Illinois, is looking for a Selling and Support Captain who will serve as an advocate for customers while driving sales and ensuring brand loyalty. This full-time role includes responsibilities such as fulfilling customer orders, leading colleagues, and enhancing the customer experience through exceptional service.

The ideal candidate will have 1–2 years of retail experience, effective communication skills, and a high school diploma. Benefits include merchandise discounts, performance incentives, health coverage, and a 401(k) match.

Qualifications

• 1–2 years of direct retail experience preferred.
• Flexible availability including days, evenings, weekends, and holidays.

Responsibilities

• Fulfill customer orders and merchandise.
• Lead colleagues in task execution.
• Enhance in-store customer experience.

Skills

Customer service

Communication

Retail experience

Adaptability

Education

High school diploma or equivalent

Job description

Macy's in Fairview Heights, Illinois, is looking for a Selling and Support Captain who will serve as an advocate for customers while driving sales and ensuring brand loyalty. This full-time role includes responsibilities such as fulfilling customer orders, leading colleagues, and enhancing the customer experience through exceptional service.

The ideal candidate will have 1–2 years of retail experience, effective communication skills, and a high school diploma. Benefits include merchandise discounts, performance incentives, health coverage, and a 401(k) match.