Customer Experience Captain

Macy's; Bolingbrook (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's in Bolingbrook, Illinois is seeking a Selling and Support Captain. The role involves advocating for customers, driving brand loyalty, and overseeing store operations. Responsibilities include leading colleagues to provide exceptional customer service and managing product displays.

Successful candidates should have flexible availability and preferably 1-2 years of retail experience. Macy's offers competitive pay, comprehensive benefits, and opportunities for career advancement, including roles such as Personal Stylist or Sales and Customer Experience Manager.

Qualifications

• Flexible availability, including days, evenings, weekends, and holidays.
• Proficient in customer communication and providing clear direction to colleagues.
• 1-2 years of direct retail experience preferred.

Responsibilities

• Fulfill customer orders, merchandise, and supervise selling floor.
• Lead colleagues in executing assigned tasks.
• Ensure high-level customer service through problem-solving.

Skills

Customer satisfaction

Merchandising

Building brand loyalty

Education

High school diploma or equivalent

Tools

Point of sale technology

Job description

Macy's in Bolingbrook, Illinois is seeking a Selling and Support Captain. The role involves advocating for customers, driving brand loyalty, and overseeing store operations. Responsibilities include leading colleagues to provide exceptional customer service and managing product displays.

Successful candidates should have flexible availability and preferably 1-2 years of retail experience. Macy's offers competitive pay, comprehensive benefits, and opportunities for career advancement, including roles such as Personal Stylist or Sales and Customer Experience Manager.