Retail Customer Experience Captain

Macy's; City of Albany (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is seeking a Selling and Support Captain in Albany, NY to be an advocate for customers and a role model for colleagues. As an elevated hourly colleague, you will drive results through promotional and Omni selling initiatives under the supervision of a People Leader.

Full-time colleagues are typically scheduled to work 30 or more hours per week, with opportunities for advancement to Personal Stylist or Sales and Customer Experience Manager.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Strong communication with customers and clear direction to colleagues.
• Self-starter who adapts to changing expectations.
• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent.

Responsibilities

• Fulfill customer orders and provide exceptional service.
• Lead colleagues in completing assigned tasks.
• Promote Macy's mobile app to customers.
• Open and close store, settle registers.
• Maintain merchandise standards.
• Educate colleagues on POS and RF technology.
• Foster inclusive environment.

Skills

Customer service

Communication

Adaptability

Leadership support

Education

High school diploma or equivalent

Tools

Point of Sale (POS) technology

RF equipment

Job description

Macy's is seeking a Selling and Support Captain in Albany, NY to be an advocate for customers and a role model for colleagues. As an elevated hourly colleague, you will drive results through promotional and Omni selling initiatives under the supervision of a People Leader.

Full-time colleagues are typically scheduled to work 30 or more hours per week, with opportunities for advancement to Personal Stylist or Sales and Customer Experience Manager.