Retail Customer Experience Associate (Pickup & POS)

Floor & Decor; Saint Petersburg (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Paid time off

Job summary

Floor & Decor in Saint Petersburg, FL is seeking associates to greet customers and manage the customer storage buy pick-up process. The role offers both full-time and part-time positions and a base pay starting at $15.15 per hour, with higher starting pay based on experience.

Responsibilities include assisting customers, verifying pick-up identity, handling POS orders, and maintaining product knowledge and store cleanliness.

Qualifications

• 1 year of retail sales experience or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up storage buy orders.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOP for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Skills

Excellent communication

Excellent interpersonal skills

Strong computer skills

Self-starter in fast-paced environment

POS familiarity

Tools

POS system

Job description

Floor & Decor in Saint Petersburg, FL is seeking associates to greet customers and manage the customer storage buy pick-up process. The role offers both full-time and part-time positions and a base pay starting at $15.15 per hour, with higher starting pay based on experience.

Responsibilities include assisting customers, verifying pick-up identity, handling POS orders, and maintaining product knowledge and store cleanliness.