Retail Customer Experience Associate (BOPIS & SFS)

Michaels; Brookfield (CT); On-site; USD 23,000 - 27,000; Full time

Job summary

Michaels is hiring for a retail team member in the United States. You will assist customers, handle checkout transactions, enroll shoppers in Rewards and Private Label Credit Cards, and promote the VOC survey while supporting omnichannel processes like BOPIS and SFS.

The role requires standing for long periods, stocking, safety adherence, and cross-training in Custom Framing. Benefits and equal opportunity employer information are provided in the posting.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail and/or customer service

Job description

Michaels is hiring for a retail team member in the United States. You will assist customers, handle checkout transactions, enroll shoppers in Rewards and Private Label Credit Cards, and promote the VOC survey while supporting omnichannel processes like BOPIS and SFS.

The role requires standing for long periods, stocking, safety adherence, and cross-training in Custom Framing. Benefits and equal opportunity employer information are provided in the posting.