Customer Experience Associate — Retail & Framing

Michaels Stores; Aurora (CO); On-site; USD 16,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Job summary

Michaels is hiring for a Store Team Member to deliver friendly customer service and help customers shop our store. You will provide a fast checkout, handle cash, and enroll customers in rewards programs. The role includes truck unload, stocking, planograms, and maintaining a well-merchandised, in-stock store.

You'll engage customers, support omni-channel processes like BOPIS and SFS, and follow SOPs while promoting the company values. Evening and weekend shifts are common.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels is hiring for a Store Team Member to deliver friendly customer service and help customers shop our store. You will provide a fast checkout, handle cash, and enroll customers in rewards programs. The role includes truck unload, stocking, planograms, and maintaining a well-merchandised, in-stock store.

You'll engage customers, support omni-channel processes like BOPIS and SFS, and follow SOPs while promoting the company values. Evening and weekend shifts are common.