Retail Customer Experience Associate

Michaels Stores; Towson (MD); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels is seeking a Store Associate at the Towson, MD location to deliver friendly customer service, help customers shop, and ensure a fast checkout experience. You’ll assist with truck unloading, stocking, and maintain in‑stock shelves while engaging customers in the rewards program.

Responsibilities include omni-channel support (BOPIS/SFS), adherence to SOPs, and cross-training in framing products. Must be 16+ and able to lift and stand for long periods.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience; execute cash handling to standards.
• Educate customers on Rewards program and Private Label Credit Cards and enroll them.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.

Skills

Retail experience

Customer service

Job description

Michaels is seeking a Store Associate at the Towson, MD location to deliver friendly customer service, help customers shop, and ensure a fast checkout experience. You’ll assist with truck unloading, stocking, and maintain in‑stock shelves while engaging customers in the rewards program.

Responsibilities include omni-channel support (BOPIS/SFS), adherence to SOPs, and cross-training in framing products. Must be 16+ and able to lift and stand for long periods.