Customer Experience & Merchandising Specialist

3M HEALTHCARE; Cockeysville (MD); On-site; USD 2,066,400 - 2,438,352; Full time

Job summary

Michaels in the Baltimore area is hiring for a Store Team Member. The role focuses on delivering friendly customer service, assisting shoppers, and processing transactions with accuracy.

Responsibilities include stocking, merchandising, operating the register, supporting omni-channel processes like BOPIS/SFS, and promoting the Rewards program. Candidates must be 16 or older and able to work nights, weekends, and early mornings.

Qualifications

• Retail and/or customer service experience preferred.
• Team member must be at least 16 years old.

Responsibilities

• Deliver friendly customer service, help customers shop, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties to keep the store well‑stocked and organized.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Work hours include nights, weekends, and early mornings.

Skills

Retail experience

Customer service

Job description

Michaels in the Baltimore area is hiring for a Store Team Member. The role focuses on delivering friendly customer service, assisting shoppers, and processing transactions with accuracy.

Responsibilities include stocking, merchandising, operating the register, supporting omni-channel processes like BOPIS/SFS, and promoting the Rewards program. Candidates must be 16 or older and able to work nights, weekends, and early mornings.