Retail Service Associate: Customer Experience & Framing

Michaels; Laurel (MD); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Access to partner discount programs

Job summary

Michaels is hiring for an in-store team member in Laurel, MD. You will assist customers, manage checkout with cash handling, and promote rewards and credit card enrollments.

You’ll engage in omni-channel tasks like BOPIS and SFS, support stocking, planograms, and store recovery to keep products in stock and well-presented. The role involves standing, moving, lifting, and teamwork in a fast-paced retail environment.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand, move around, and manage physical tasks in-store.
• Familiarity with store policies and SOPs is beneficial.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout with cash handling to standards.
• Engage customers in rewards programs and enrollments.
• Educate customers on VOC survey and Omni-channel processes (BOPIS, SFS).
• Assist with truck unload, stocking, and planogram maintenance.
• Support merchandise recovery and in-stock store operations.
• Participate in Store In Stock Optimization and AD set duties.
• Support shrink and safety programs and follow SOPs.

Skills

Customer service

Cash handling

Sales

Teamwork

Communication

Tools

POS system

Job description

Michaels is hiring for an in-store team member in Laurel, MD. You will assist customers, manage checkout with cash handling, and promote rewards and credit card enrollments.

You’ll engage in omni-channel tasks like BOPIS and SFS, support stocking, planograms, and store recovery to keep products in stock and well-presented. The role involves standing, moving, lifting, and teamwork in a fast-paced retail environment.