Retail Customer Care Associate | Fast Checkout & BOPIS

Michaels; Brandon (SD); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels is hiring at the Brandon, FL location to deliver friendly customer service and help customers shop, locate products, and find solutions. You will ensure fast checkout, handle cash, and promote rewards programs while supporting omnichannel orders and store maintenance.

The role involves merchandise handling, truck unload, and cross-training in Custom Framing. Retail or customer service experience is preferred, with opportunities for growth in a busy craft store environment.

Qualifications

• Retail or customer service experience preferred.
• Ability to assist customers, locate products, and provide solutions.
• Experience with checkout and maintaining store standards.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on loyalty programs and enrollments.
• Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Support store recovery and in-stock maintenance; assist with visible merchandising.

Skills

Customer Service

Cash Handling

Merchandise Knowledge

Framing (Custom Framing)

Job description

Michaels is hiring at the Brandon, FL location to deliver friendly customer service and help customers shop, locate products, and find solutions. You will ensure fast checkout, handle cash, and promote rewards programs while supporting omnichannel orders and store maintenance.

The role involves merchandise handling, truck unload, and cross-training in Custom Framing. Retail or customer service experience is preferred, with opportunities for growth in a busy craft store environment.