Customer-First Retail Associate — BOPIS, Framing, & Rewards

Michaels Stores; Fort Lauderdale (FL); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Tuition assistance

Job summary

Michaels Stores in Fort Lauderdale is seeking a team member to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience. You’ll assist with truck unload, stocking, and maintaining in‑stock shelves.

Engage customers on the Rewards program and Private Label Credit Cards, participate in Buy Online Pickup in Store and Ship From Store, and support store recovery and merchandising duties to uphold Michaels’ brand standards.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail

Communication

Teamwork

Job description

Michaels Stores in Fort Lauderdale is seeking a team member to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience. You’ll assist with truck unload, stocking, and maintaining in‑stock shelves.

Engage customers on the Rewards program and Private Label Credit Cards, participate in Buy Online Pickup in Store and Ship From Store, and support store recovery and merchandising duties to uphold Michaels’ brand standards.