Retail Customer Experience Associate

Michaels; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Michaels in Tampa, FL is seeking a Store Team Member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and planogram implementation to keep the store well-merchandised and in stock.

The role may involve cross-training in Custom Framing, working nights, weekends, and early mornings, with physical tasks such as lifting and standing for long periods.

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and perform physical tasks.
• Willingness to work nights, weekends and early mornings.
• Age requirement: at least sixteen years old.

Responsibilities

• Provide friendly customer service and help customers shop.
• Carry out fast, accurate checkout with cash handling.
• Enroll customers in the Rewards program and Private Label Credit Cards.
• Assist omni-channel tasks like BOPIS and Ship From Store (SFS).
• Unload trucks, stock shelves, and follow planograms.
• Support store recovery, returns, and in-stock maintenance.
• Follow SOPs and company policies; work respectfully.
• Cross-trained in Custom Framing selling and production.

Skills

Customer service

Retail experience

Cash handling

POS system

Tools

POS system

Job description

Michaels in Tampa, FL is seeking a Store Team Member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will participate in truck unloading, stocking, and planogram implementation to keep the store well-merchandised and in stock.

The role may involve cross-training in Custom Framing, working nights, weekends, and early mornings, with physical tasks such as lifting and standing for long periods.