Retail Customer Accounts & Renewals Lead

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Auburn (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement Opportunities

Paid time off

Sunday off

Health insurance

HSA/FSA

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron's Family of Companies is seeking a Customer Accounts Manager in Auburn, WA to lead the customer accounts team and drive revenue through collections and lease renewals. You will build strong customer relationships and support ownership goals while assisting store operations under the General Manager.

The role offers incentive pay and a comprehensive benefits package, with a schedule that may vary and opportunities for career growth across locations.

Qualifications

• Must be at least 21 years old in the United States; 18 in Canada.
• Valid driver’s license with satisfactory driving record.
• DOT certification if required at location (US).
• Schedule varies 8:00 am–9:00 pm.
• Able to lift up to 50 lbs on your own; up to 300 lbs with assistance.

Responsibilities

• Lead the customer accounts department to meet daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payments and history.
• Build strong relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting overdue accounts.
• Maintain daily route sheets and weekly maintenance sheets.
• Load, secure product, and operate the company vehicle safely.
• Support General Manager with account recommendations and closing lease agreements.
• Support sales team as needed.

Skills

Interpersonal skills

Communication

Empathy

Listening

Leadership

Multitasking

Organization

Negotiation

Brand protection

Customer connections

Education

High School diploma

Job description

The Aaron's Family of Companies is seeking a Customer Accounts Manager in Auburn, WA to lead the customer accounts team and drive revenue through collections and lease renewals. You will build strong customer relationships and support ownership goals while assisting store operations under the General Manager.

The role offers incentive pay and a comprehensive benefits package, with a schedule that may vary and opportunities for career growth across locations.