Customer Accounts Leader: Collections & Renewals

The Aaron's Company, Inc.; Hagerstown (MD); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement

Paid time off

Health insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in the United States. The role drives the customer accounts department to meet daily, weekly and monthly revenue and renewal goals, while stewarding owner goals and customer relationships.

Responsibilities include maintaining account records, managing collections, and supporting store operations. The position emphasizes leadership, empathy, and clear communication across teams and customers, with a comprehensive benefits package.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Interpersonal skills

Communication skills

Empathy

Listening

Leadership

Multitasking

Organizational skills

Negotiation

Job description

The Aaron’s Company, Inc. is seeking a Customer Accounts Manager in the United States. The role drives the customer accounts department to meet daily, weekly and monthly revenue and renewal goals, while stewarding owner goals and customer relationships.

Responsibilities include maintaining account records, managing collections, and supporting store operations. The position emphasizes leadership, empathy, and clear communication across teams and customers, with a comprehensive benefits package.