Customer Accounts & Renewals Lead with On-Demand Pay

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Pecos (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

On Demand Pay

Career Advancement

Paid time off

Sundays off

Medical insurance

Health Savings Account

401(k) Plan

Employee Assistance Program

Employee Purchase Program

Job summary

The Aaron’s Family of Companies is seeking a Customer Accounts Manager in Texas. This role leads the customer accounts department to achieve revenue and renewal goals, maintains accurate records, and supports ownership goals through proactive customer counseling and relationship-building.

Responsibilities include managing collections, coordinating with the General Manager on lease closures, and supporting the sales team as needed.

Qualifications

• Must be at least 19 years old for positions in the United States.
• Requires a valid driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory driving record.
• Must be able to be DOT certified, if required in location of position (United States Only).
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.
• Retail/customer service management experience (preferred).
• High energy with the ability to effectively perform all functions of the store.
• Proper telephone etiquette.
• Maintain a professional appearance.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Skills

Leadership

Communication

Empathy

Negotiation/Persuasion

Organizational

Customer-focused

Education

High School diploma or GED

Job description

The Aaron’s Family of Companies is seeking a Customer Accounts Manager in Texas. This role leads the customer accounts department to achieve revenue and renewal goals, maintains accurate records, and supports ownership goals through proactive customer counseling and relationship-building.

Responsibilities include managing collections, coordinating with the General Manager on lease closures, and supporting the sales team as needed.