Customer Accounts & Renewals Lead

Talent Acquisition/Human Resources, The Aaron's Family of Companies; Hobbs (NM); Sur place; USD 21 000 - 22 000; Plein temps

Avantages offerts par ce poste

On Demand Pay

Career advancement

Paid time off

Sunday off

Medical, dental and vision insurance

HSA/FSA

401(k) Plan

EAP

Employee Purchase Program

Résumé du poste

The Aaron’s Family of Companies is hiring a Customer Accounts Manager to lead the customer accounts department and drive the company’s goals for collections and lease renewals while supporting store operations. This role requires a valid driver’s license, ability to lift up to 50 lbs, and a flexible schedule (8:00 am–9:00 pm).

You will counsel customers, manage renewals, and collaborate with the General Manager to achieve ownership goals.

Qualifications

• Must be at least 21 years old in the United States.
• Requires a valid driver’s license and a clean driving record.
• DOT certification, if required in location of position.
• Able to work a schedule from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs alone and up to 300 lbs with assistance.

Responsabilités

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load and securely operate company vehicles.
• Support General Manager with customer account recommendations and closing lease agreements.
• Support sales team as needed.

Connaissances

Interpersonal skills

Communication skills

Leadership

Negotiation

Empathy

Customer service

Formation

High School diploma or equivalent

Description du poste

The Aaron’s Family of Companies is hiring a Customer Accounts Manager to lead the customer accounts department and drive the company’s goals for collections and lease renewals while supporting store operations. This role requires a valid driver’s license, ability to lift up to 50 lbs, and a flexible schedule (8:00 am–9:00 pm).

You will counsel customers, manage renewals, and collaborate with the General Manager to achieve ownership goals.