Customer Accounts Leader: Collections & Renewals

The Aaron's Company, Inc.; Prattville (AL); On-site; USD 40,000 - 54,000; Full time

Job summary

The Aaron's Company, Inc. in Prattville, AL is seeking a Customer Account Manager to lead the accounts department and drive collections and lease renewals, helping customers achieve ownership goals.

You will build authentic customer relationships, monitor payment history, and support the General Manager in store operations while upholding Aaron's brand and service standards. This role emphasizes leadership, multitasking, and customer focus.

Qualifications

• Excellent interpersonal and communication skills and ability to handle difficult conversations.
• High energy with the capacity to multitask and perform store functions.
• Ability to maintain accurate customer records and uphold company standards.

Responsibilities

• Attain and maintain customers’ accounts with updated information in the store system and document payment appointments.
• Support General Manager with account recommendations, payment history and schedule.
• Build authentic customer relationships to support ownership goals and drive sales.
• Oversee collections by counseling customers for timely renewals and updated agreements.
• Review and close lease agreements with proper customer verification and signatures.

Skills

Leadership

Multi-tasking

Organizational skills

Negotiation

Communication skills

Telephone etiquette

Computer skills

Education

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Job description

The Aaron's Company, Inc. in Prattville, AL is seeking a Customer Account Manager to lead the accounts department and drive collections and lease renewals, helping customers achieve ownership goals.

You will build authentic customer relationships, monitor payment history, and support the General Manager in store operations while upholding Aaron's brand and service standards. This role emphasizes leadership, multitasking, and customer focus.