Sales-Driven CSR — Growth, Commission & Benefits

Kimbrells; Fayetteville (NC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will guide customers through the purchasing journey, build relationships, and ensure a seamless engagement from initial contact through ongoing account support.

The CSR collaborates with the store team to drive business, elevate customer satisfaction, and sustain a high-performing retail environment.

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered.
• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.
• Ability to thrive in a fast-paced, team-oriented retail environment.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism.
• Process payments, maintain accurate records, and protect customer information in accordance with company policies.
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.
• Perform other duties as assigned

Skills

Customer service

Communication

Sales-minded

Financial transactions

Organization & multitasking

Team orientation

Problem solving

Education

High school diploma

Tools

POS systems

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will guide customers through the purchasing journey, build relationships, and ensure a seamless engagement from initial contact through ongoing account support.

The CSR collaborates with the store team to drive business, elevate customer satisfaction, and sustain a high-performing retail environment.