Retail Counter & Customer Experience Specialist

Von Maur, Inc.; Town of Deerfield (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support. You will greet customers, answer calls, and assist with charge accounts while preparing purchases for shipment.

The role requires on-site availability for day, evening, and weekend shifts. You’ll contribute to a welcoming, well-organized department and benefit from generous employee programs and career growth opportunities within a family-owned retailer

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support. You will greet customers, answer calls, and assist with charge accounts while preparing purchases for shipment.

The role requires on-site availability for day, evening, and weekend shifts. You’ll contribute to a welcoming, well-organized department and benefit from generous employee programs and career growth opportunities within a family-owned retailer