Customer Experience Counter Lead

Von Maur, Inc.; Town of Dane (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the store’s information and support role. You will greet customers, answer calls, assist with charge accounts, and prepare purchases for shipment in a fast-paced department.

The role offers day, evening, and weekend on-site shifts with a focus on exceptional service, a generous benefits package, and opportunities for internal career growth within a family-owned company.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the store’s information and support role. You will greet customers, answer calls, assist with charge accounts, and prepare purchases for shipment in a fast-paced department.

The role offers day, evening, and weekend on-site shifts with a focus on exceptional service, a generous benefits package, and opportunities for internal career growth within a family-owned company.