Customer Experience Specialist — In-Store Counter

Von Maur, Inc.; Oregon (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, answer calls, assist with charge accounts, package orders, and maintain a tidy department. On-site availability for day, evening, and weekend shifts is expected.

This role offers benefits including a merchandise discount, comprehensive benefits, a 401(k) plan, and a family-friendly workplace culture that promotes from within.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, answer calls, assist with charge accounts, package orders, and maintain a tidy department. On-site availability for day, evening, and weekend shifts is expected.

This role offers benefits including a merchandise discount, comprehensive benefits, a 401(k) plan, and a family-friendly workplace culture that promotes from within.