Customer Experience Specialist — Counter & Services

Von Maur, Inc.

Town of Wyocena (WI)

On-site

USD 17,000 - 22,000

Full time

4 days ago

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Benefits offered by this job

Competitive wages

Merchandise discount

Benefits package

401(k) plan

Holiday hours reduced

Internal promotion

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to maintain exceptional customer interactions and support across store services. You will greet customers, assist via phone, handle account questions, and help process purchases and online orders with care.

A clean, organized department and on-site availability for day, evening, and weekend shifts are expected to support operations. The role emphasizes a strong commitment to customer service, with opportunities to grow within a

Qualifications

Experience delivering friendly customer service in a fast-paced retail environment.
Ability to assist customers with multiple inquiries and direct them as needed.
Accuracy in handling payments, deposits, and basic bank work.

Responsibilities

Own the customer experience – greet people sincerely, be friendly and thank every customer
Answer a multi-line telephone – assist customers or direct them to the appropriate area
Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
Prepare, box, and wrap customer purchases and online orders for shipment
Calculate service counter and store cash work - prepare bank deposits
Maintain a clean and organized department
Be available to work on-site for day, evening, and weekend shifts