Customer Experience Specialist — Counter & Service

Von Maur, Inc.; DeForest (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable information source.

You will greet customers, answer calls, assist with charge accounts, and prepare items for shipment, while maintaining a clean department and handling banking tasks. This role emphasizes on-site availability for day, evening, and weekend shifts, with strong emphasis on customer satisfaction and teamwork within a fast-paced department.

Qualifications

• Greet customers in a friendly, sincere manner.
• Answer and route calls on a multiline telephone.
• Assist customers with charge accounts and payments.

Responsibilities

• Prepare, box, and wrap purchases and online orders.
• Calculate service counter and store cash work; prepare bank deposits.
• Maintain a clean and organized department.
• Be available for day, evening, and weekend shifts on-site.

Skills

Customer service

Telephone handling

Cash handling

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable information source.

You will greet customers, answer calls, assist with charge accounts, and prepare items for shipment, while maintaining a clean department and handling banking tasks. This role emphasizes on-site availability for day, evening, and weekend shifts, with strong emphasis on customer satisfaction and teamwork within a fast-paced department.