Front Desk & Customer Experience Specialist

Von Maur, Inc.; Forsyth (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits (health, dental

Vision, disability, life insurance

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable information source and support hub. You will greet customers warmly, manage a multi-line telephone, and handle charge accounts while assisting with payments.

You’ll prepare and ship orders, manage cash deposits, and maintain a clean, organized counter. The role emphasizes on-site availability for day, evening, and weekend shifts and offers generous benefits to support total well-being

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable information source and support hub. You will greet customers warmly, manage a multi-line telephone, and handle charge accounts while assisting with payments.

You’ll prepare and ship orders, manage cash deposits, and maintain a clean, organized counter. The role emphasizes on-site availability for day, evening, and weekend shifts and offers generous benefits to support total well-being