Customer Experience Associate — Retail Counter

Von Maur, Inc.; DeForest (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy - 1s?

Job summary

Von Maur is seeking a Customer Service Counter Associate to keep our store connected as a reliable source for information and support. You will greet customers, answer the phone, process charge accounts, and prepare purchases for shipment, all while delivering friendly, responsive service.

This on-site role offers competitive wages, a merchandise discount, comprehensive benefits, and opportunities for advancement within a family-owned company known for legendary customer service and a supportive

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur is seeking a Customer Service Counter Associate to keep our store connected as a reliable source for information and support. You will greet customers, answer the phone, process charge accounts, and prepare purchases for shipment, all while delivering friendly, responsive service.

This on-site role offers competitive wages, a merchandise discount, comprehensive benefits, and opportunities for advancement within a family-owned company known for legendary customer service and a supportive