Customer Experience Counter Associate

Von Maur, Inc.; Hickory Point (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits includinghealth

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support. You will own the customer experience, greet customers, answer calls, process charges, and help with purchases and online orders.

The role involves day, evening, and weekend shifts on-site, with competitive wages and a strong benefits package including health and retirement plans.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to keep the store connected as a reliable source for information and support. You will own the customer experience, greet customers, answer calls, process charges, and help with purchases and online orders.

The role involves day, evening, and weekend shifts on-site, with competitive wages and a strong benefits package including health and retirement plans.