Customer Experience Counter Associate

Von Maur, Inc.; Town of Cross Plains (WI); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep our store connected as a reliable source for information and support. You will engage customers, handle inquiries, and support merchandise purchases and online order processing.

The role emphasizes friendly customer service, on-site shifts including days, evenings, and weekends, and participation in a comprehensive benefits package designed to support employees and their families.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep our store connected as a reliable source for information and support. You will engage customers, handle inquiries, and support merchandise purchases and online order processing.

The role emphasizes friendly customer service, on-site shifts including days, evenings, and weekends, and participation in a comprehensive benefits package designed to support employees and their families.