Customer Experience Counter Specialist

Von Maur, Inc.; McFarland (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Career advancement

Job summary

Von Maur is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, answer calls, assist with charge accounts, and prepare purchases for shipment in a fast-paced department.

The role offers opportunities to work on-site across day, evening, and weekend shifts with a focus on exceptional customer service, a generous merchandise discount, comprehensive benefits, and a supportive, growth-oriented

Qualifications

• Provide friendly, customer-focused service.
• Answer multi-line telephone and direct customers appropriately.
• Handle customer charge accounts and payments.
• Prepare, box and wrap purchases for shipment and pickup.

Responsibilities

• Own the customer experience by greeting customers and expressing thanks.
• Answer and route calls to the right department.
• Open and answer questions about customer charge accounts.
• Prepare, box, and wrap purchases for shipment, including online orders.
• Process cash handling tasks and prepare bank deposits.
• Keep the counter neat, organized, and stocked.
• Work on-site for day, evening, and weekend shifts.

Skills

Customer service

Telephone skills

Cash handling

Retail experience

Job description

Von Maur is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, answer calls, assist with charge accounts, and prepare purchases for shipment in a fast-paced department.

The role offers opportunities to work on-site across day, evening, and weekend shifts with a focus on exceptional customer service, a generous merchandise discount, comprehensive benefits, and a supportive, growth-oriented