Retail Client Solutions Lead

TikTok; New York (NY); On-site; USD 80,000 - 142,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid parental leave

10 paid holidays per year

Job summary

TikTok is seeking a Client Solutions Manager for Retail within Global Business Solutions in New York City. You will manage senior client relationships, develop media strategies, and translate data insights into actionable recommendations to optimize campaigns.

You will collaborate with Product and Engineering to troubleshoot issues, coordinate cross-functional teams, and upsell opportunities across long-term plans.

Qualifications

• 4+ years of experience in client solutions, account management, digital advertising, AdTech, or related field.
• Proficiency in analyzing and utilizing data tools such as Excel and Data Studio.
• Ability to thrive in a fast-paced, rapidly evolving environment.

Responsibilities

• Cultivate and maintain strategic partnerships with clients, serving as a trusted advisor and key point of contact for day-to-day client communications.
• Develop and execute media strategies tailored to client goals.
• Leverage deep product expertise to help clients activate full-funnel strategies, from brand awareness to performance, ensuring TikTok’s solutions are effectively aligned to client objectives.
• Educate clients on TikTok’s products, platform updates, and best practices to drive campaign success.
• Analyze campaign data to identify strategic optimizations and upsell opportunities, and provide clients with proactive performance insights and actionable recommendations.
• Coordinate cross-functional teams and resources to deliver on long-term account plans and strategic client initiatives.
• Diagnose and troubleshoot client issues alongside cross-functional teams, such as Product and Engineering.

Skills

Data analysis

Excel

Data Studio

Tools

Excel

Data Studio

Job description

TikTok is seeking a Client Solutions Manager for Retail within Global Business Solutions in New York City. You will manage senior client relationships, develop media strategies, and translate data insights into actionable recommendations to optimize campaigns.

You will collaborate with Product and Engineering to troubleshoot issues, coordinate cross-functional teams, and upsell opportunities across long-term plans.