Retail Client Experience Specialist

TravisMathew Company; Newport Beach (CA); On-site; USD 17,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain exceptional in-store service and vigorous sales. You will build relationships with clients, understand apparel details, and participate in events to drive repeat business.

The role emphasizes teamwork, reliability, and a proactive sales approach within a retail environment in Newport Beach. Responsibilities include delivering outstanding service, maintaining knowledge of seasonal products, and supporting CRM initiatives.

Qualifications

• Minimum 1-year experience in a client services related capacity.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Client services experience

Excellent communication

Microsoft Applications

POS systems

Flexible hours

Tools

Microsoft Office

Point-of-sale systems

Job description

TravisMathew is seeking a Client Associate to maintain exceptional in-store service and vigorous sales. You will build relationships with clients, understand apparel details, and participate in events to drive repeat business.

The role emphasizes teamwork, reliability, and a proactive sales approach within a retail environment in Newport Beach. Responsibilities include delivering outstanding service, maintaining knowledge of seasonal products, and supporting CRM initiatives.