Client Experience & Sales Specialist

TravisMathew Company; Northern (KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

TravisMathew seeks a Client Associate to maintain top-tier in-store sales and service, promoting a strong sales culture to meet KPIs and profitability. You will engage clients, build repeat business, and stay informed about the apparel line each season.

The role requires teamwork, a friendly store atmosphere, and readiness to work non-traditional hours, including weekends and holidays. You will also participate in events, contribute to CRM activities, and ensure the store remains clean,

Qualifications

• 1+ year experience in a client services related capacity.
• Strong communication skills (written and verbal).
• Ability to make decisions independently or escalate as needed.

Responsibilities

• Instill a sales and service focus on the floor to meet goals.
• Connect with in-store clients and develop repeat business.
• Maintain knowledge of apparel each season (fit, fabric, use).
• Participate in-store events, CRM activity, and marketing initiatives.
• Adhere to client service standards and company policies.
• Foster a friendly, inviting environment for guests.
• Support teamwork and productivity on the floor.
• Maintain store cleanliness and organization.

Skills

Microsoft Applications

POS systems

Communication skills

Decision making

Flexible hours

Tools

Microsoft Office

POS systems

Job description

TravisMathew seeks a Client Associate to maintain top-tier in-store sales and service, promoting a strong sales culture to meet KPIs and profitability. You will engage clients, build repeat business, and stay informed about the apparel line each season.

The role requires teamwork, a friendly store atmosphere, and readiness to work non-traditional hours, including weekends and holidays. You will also participate in events, contribute to CRM activities, and ensure the store remains clean,