Store Client Experience Specialist

TravisMathew, LLC; United States; On-site; USD 21,000 - 23,000; Full time

Job summary

TravisMathew, LLC is seeking a Client Associate to uphold the in-store sales and service experience and promote a strong sales culture within the retail store. The role focuses on achieving sales goals while delivering exceptional service to clients.

Candidates should have at least 1 year of client services experience, strong communication skills, and the ability to work non-traditional hours including weekends, evenings, and holidays. Knowledge of apparel and CRM involvement is a plus.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Retail environment experience recommended.
• Strong interpersonal and communication skills.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Customer service

Communication

Independent decision making

Flexible schedule

Retail experience

Tools

POS systems

Microsoft Applications

Job description

TravisMathew, LLC is seeking a Client Associate to uphold the in-store sales and service experience and promote a strong sales culture within the retail store. The role focuses on achieving sales goals while delivering exceptional service to clients.

Candidates should have at least 1 year of client services experience, strong communication skills, and the ability to work non-traditional hours including weekends, evenings, and holidays. Knowledge of apparel and CRM involvement is a plus.